MAC Mobile Return

All devices must have both company management removed, and non-remote factory reset.
SYPL does not manage your Apple ID or password. If you forgot, please reset following official site.
Please return or keep in a location within the US with at least one Marubeni employee that can secure the device.

Remove Company Management

Do not use any remote factory reset feature to avoid Apple ID locking.
This is for SecureMobile only. If your phone is managed by another company, please contact their support.

tap Settings (gear icon)

tap General

swipe up/scroll down

tap VPN & Device Management

tap Management Profile

tap Remove Management

enter passcode

tap Remove Management

repeat until all profiles are removed

Outlook/Teams should be gone

tap Settings (gear icon)

tap General

swipe up/scroll down

tap Transfer or Reset (device)

tap Erase All Content and Settings

tap Erase iPhone

enter passcode

if prompted, tap Keep eSIM and Erase Data

iCloud backup is optional. If you are not using the Apple ID, tap Skip Backup.

enter Apple ID PW. The device owner is fully responsible for managing this password. NYKSYPL has no means of recovering your password for you.

wait a few minutes. make sure device has enough battery or remains charged

if the iPhone is Apple ID or passcode locked, you must recover the Apple ID password on your own

report to Helpdesk@marubeni.com
must be returned to/kept with a MAC employee within the US (minimize shipping). If you are not leaving, you can hold on to it or hand it over to an administrator at the nearest MAC office.
avoid international shipping (make use of carry-on opportunities instead)