NYKSYPL SERVICE DESK
About Service Desk
- Submit new tickets
- View your current and previous requests
- Request specific services like new account, shared mailbox, and much more
- Find answers to common questions via the FAQ section
We’re excited to announce that we are rolling out a new IT Service Desk that will help you communicate with NYKSYPL IT Team more easily.
In addition to improved communication, you will have access to a new and improved Service Portal. This will enable you to:
Please mark your calendars for all that is to come, as your new NYKSYPL Service Desk will be live as of June 1st, 2020. Once we go live, you can submit tickets directly from the service portal or by sending email to helpdesk@marubeni.com
Important Note: NYKSYPL department emails like Main21@marubeni.com and Webfilter@marubeni.com will remain active and can still be used.
How it works
GOT PROBLEM?
With the new Service Desk you now have different options to request IT support.
Click HERE to learn more about how you can quickly contact NYKSYPL department to report a problem, submit requests, or simply ask questions.
FAQ
Can I access the Service Desk portal outside of company network?
Yes. The Service Desk portal is available from anywhere, even from your mobile device.
Can I still send Main-21 requests to Main21@marubeni.com?
Yes. You can still send email to Main21@marubeni.com or submit your request from service portal to open a ticket with Main21 Helpdesk.
What is the URL to access NYKSYPL Service Desk?
https://marubeniamericacorporation.samanage.com/login
Can I continue to communicate with Helpdesk via email only?
Yes. When contacting the helpdesk via email, a ticket will automatically be created for that incident and a notification will be sent to your inbox. You can communicate with helpdesk by replying to the email received from the Service Desk.
Once your issue has been resolved, you can open a new ticket by sending a brand new email to the helpdesk. Do not reply to previous emails related to issues previously resolved.
What is the best way to manage my open requests?
You can manage all of your incidents from the Service Portal. You can easily check the current status, add additional information, check previously closed tickets, and much more. Check out the user guide available under "Available User Guides" section.
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