MAC’s Ultimate Guide to Telecommuting
Wondering what you need to work from home?
Here you will find information on how to access company systems while you telecommute and how you can request support from HELPDESK
[HELPDESK Remote Support]
To request IT support, please submit your inquiries by sending email to HELPDESK@marubeni.com, submit a ticket through Service Desk portal, or call the Helpdesk line at 212-450-0694.
Once inquiry is received, HELPDESK members will contact you by Email/Service Desk, Microsoft Teams and/or Cisco Jabber.
[VDI Access]
Click HERE for instructions on how to access your VDI from home.
[Telephone]
There are 2 options to receive incoming calls to your office desk phone (Cisco IP phone):
1. Use Jabber application on mobile device, iPhone and/or iPad.
For Jabber Quick Guide for iPhone click HERE
2. Set call forwarding to have all calls forwarded to your mobile phone.
Please refer [4.3 Call Forwarding all calls] section of THIS guide.
[Microsoft Teams]
Microsoft Teams is a chat-based workspace used for internal meeting, chat, and voice call (available on both VDI & company provided/BYOD smartphone/tablet).
A great tool to improve your team productivity. Now is the time to put it into work.
Quick User Guide available HERE
[BYOD]
To setup company apps such as Microsoft Teams, BOX, Outlook, etc. on your personal smartphone/tablet, please submit BYOD request from below E-Procurement link.
https://extranet.marubeniamerica.com/EP2012/EPCateProd.aspx?CateID=00008 (BizConnect > E-Procurement >TeleCom: “Intune Company Portal”)
After it’s registered as BYOD device, follow THIS guide to setup company apps.
[FAX]
(For BA/BU/Branch who currently uses MFP to send/receive FAX)
In case FAX capability is necessary during BCP, open an eFax service to send and receive faxes by Email or online.
[Hardware Orders]
iPhone/iPad: lead time is 5-7 days (However, as unexpected delay could happen due to stock, please allow extra time when you place an order)
Please order from BizConnect > E-Procurement >TeleCom
[how to use tethering]
*Your mobile phone billing plan must include the tethering option (tethering may increase your bill)
To use tethering feature of your iPhone/iPad, pleases see the guide HERE
[Print to PDF]
Windows 10 supports Print to PDF.
To ensure the PDF file to be text-recognizable (OCR), please use one of below option when printing to PDF.
When printing Web page to PDF
If you are using Google Chrome, use “Save as PDF” function.
Press Ctrl+P to open the Print dialog
Change the destination printer to “Save as PDF.” and hit the Print button
You will be prompted to select the location where you want save the output PDF, click Save after you selected the destination.
The web page will be download as a PDF document.
If you are using Microsoft Edge, use Microsoft Print to PDF function.
Press Ctrl+P to open the Print dialog.
Select “Microsoft Print to PDF” in “Select Printer” section, and hit the Print button.
You will be prompted to select the location where you want save the output PDF, click Save after you selected the destination.
The web page will be download as a PDF document
To print from any other application to PDF, simply select “Microsoft Print to PDF” as destination printer, then print it.
Some documents such as contracts may require signature on physical paper. Please consult with respective BA team for such requirements.
*Local printer that is connected to PC by USB cable is supported for VDI.
[Merge and split PDF files]
If you don’t have paid version of Adobe Acrobat software, but would like to merge or split PDF files, Please use the the free tool called PDFSAM Basic. This software let you merge/split PDF files in various ways, and is best for someone who only need to merge/split PDF files.
Look for a shortcut below in your Desktop.
If you cannot find it in your VDI, please contact HELPDESK@marubeni.com for support.
Please refer documentation page HERE to learn how your can merge and split using PDFSam Basic.
[Tips]
Scanning documents:
Mobile Scan (Office Lens) - Office Lens User Guide
If your home scanner supports mobile scan, you may be able to receive scanned file to your smartphone/tablet (company provided/BYOD). Scanned files can be uploaded to BOX by using BOX for EMM app.
*Please check with your scanner’s maker support to find out if your scanner supports mobile scan.
Using external monitor(s) at home:
If you’re setting up external monitor for home PC,
-Check which output port is available on your PC, then purchase monitor(cable) based on ports availability. For those using company laptop, it has HDMI and USB-C port available for external monitor.
Please see the step by step instruction HERE for how you can setup dual monitors at home.
Troubleshooting slow home Internet:
Power cycle your router, modem and computer.
Reposition your router - move your router closer to your PC and see if that provides stronger WiFi signal.
If possible, try to use a wired connection. Wired connection usually provides a better/more stable Internet connection. Connect your computer to the router using an Ethernet cable.
If nothing else works, try to contact your Internet Service Provider (ISP) to find out if the problem is on their side, or if they have any other suggestions.